5 Trends To Watch in 2020
What’s next for small businesses? These five key trends have gained traction among forward-thinking companies and promise to become even more robust next year.
Remote workers
More companies are offering employees full-time remote or a mixed schedule of at-home and on-site days. Benefits for your business may include higher productivity rates and reduced office space. Employees get a break from long commutes and various expenses associated with working away from home.
Cashfree payments
While some customers balk at going cashfree and some cities banned cashless stores, it’s worth exploring the latest hasslefree alternatives to cash payments. Next-generation consumers fully embrace Venmo, Apple Pay, Google Pay and many have never written a check.
Outsourcing
Relying on freelance employees or outside service providers where it makes sense for your business will reduce payroll and operating costs. There’s a growing pool of individuals at every skill and experience level available to provide the services you need, when you need them.
Personalized customer service
Fueled by technology and apps, personalized service options are making business more efficient and rewarding for you and delivering better experiences for your customers. Look for new and creative ways to deliver your products and services to your customers.
Social media and online reviews
Customers are spreading the word — great, good, bad or indifferent — about their experiences with businesses they patronize. And, many consumers use the information they find online through social media and reviews as they make buying decisions or contracting for services. Avoid negative reviews through proactive, responsive customer service.
Whether you’re a B2B or B2C company, these trends can drive growth and profit.
YOUR CHALLENGE: Look for ways to be an early adopter of these trends to enhance your customer experience and build loyalty.
If you would like to learn more about how this might apply to your business, let’s talk:
